Refund & Returns
Purchasing packaging and boxes from the online box shop
You have 14 days after O’Brien Self Storage confirms acceptance of the box shop order to cancel the order (the cooling off period). If you receive goods, you must agree with O’Brien Self Storage to return these to your local O’Brien Self Storage branch or return by post to O’Brien Self Storage to be eligible for a refund. In this instance, shipping costs will the responsibility of the buyer. Returned goods must be in unused condition for a refund to be approved.
Signing up to storage
You have 14 days after O’Brien Self Storage confirms acceptance of the order to change your mind (the cooling off period). If you cancel during this period, a refund will be provided based on the length of storage you have taken prior to cancelling and all goods being removed from the Unit. O’Brien Self Storage can use any payment made by You to settle some or all of this. You can cancel by email, post or telephone call to O’Brien Self Storage referring to Your name, address, and date of order.
We may at any time make changes to this policy.
Last Updated: 30th March 2022