Frequently asked questions
Below are some frequently asked questions for those interested in using self-storage. The list includes questions on what self-storage is used for, what you can and cannot store, how safe is it, likely cost, and access to your goods.
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Self-storage is the term applied to secure storage facilities that offer do-it-yourself storage space for members of the public and businesses. In essence, it’s your own tailored secure space away from home or the business.
There are several reasons to use self-storage, whether for domestic or commercial use self-storage facilities offer a flexible solution:
- If you’re moving house and you need to temporarily store furniture
- When you’re renovating your home and need to keep household possessions safe
- If you’re relocating abroad and want to store your valuables during the move
- Somewhere to put your belongings while you go off travelling
- If you find that your hobby or sports equipment is taking over the house!
- When you just don’t have enough space at home anymore
Many commercial companies use self-storage to keep:
- Archives and files freeing up precious space in the office
- Seasonal and excess stock
- Trade supplies and equipment
- Exhibition and event equipment
- Office furniture
O’Brien’s has a self-storage facility conveniently located just off the A19 at Ferry Boat Lane, Sunderland and within easy reach of the A1231 and A184.
We also have container storage solutions in Birtley and Boldon. For details of our locations please click here.
O’Brien’s is a member of The Self Storage Association UK and abides by its codes of practice which ensure the safety and security of our self-storage facilities and how we operate them.
To see Terms and Conditions in full, please click here.
O’Brien’s operates out of hours access to its Sunderland self-storage facility and 24-hour access to its container storage facilities in Birtley, Boldon and Sunderland.
Self-storage units are most often used to provide medium to long term storage solutions, but you can also store your possessions for as little as a week.
O’Brien’s offers flexible contracts with immediate access and a seven-day notice period when you want to terminate your agreement.
You can store most items; however UK Self Storage facilities operate under British law and as such it is illegal to store objects such as firearms, illegal substances (drugs, explosives), dangerous weapons or anything else that is illegal or that could be harmful to public health. Depending on the operator and facilities being used, it is also not advised to store food stuffs and other perishable items.
O’Brien’s is a member of The Safe Storage Association and as such we have CCTV monitoring 24/7, intruder alarms and a secure perimeter which meets all fire and safety regulations. Our Sunderland self-storage facility is also manned.
You will have your own padlock for your storage facility and only you retain the keys.
We also recommend that you also take out an insurance policy to cover your items while they are in storage for additional peace of mind.
We understand the circumstances change so we offer flexible contracts, and we only require seven days’ notice should you wish to terminate your contract with us.
Yes, if your circumstances change and you need to increase or decrease the amount of space you rent from us, we will amend your contract and can offer you a free transfer of your items to your new unit.
Yes. Your storage unit is protected by your own padlock and only you retain the keys.
Yes. The goods in your storage unit remain your responsibility. You will be required to have insurance cover against loss or damage to your goods during the period of storage. We can also offer you insurance; it is normally the case that your home contents insurance will not cover your goods in storage. If your goods are worth storing, they should be insured!
No, there are rooms and areas available for very large items as well as locker sized units. The average unit size is roughly 80sq ft but we have units from 20sq ft to 175sq ft.
At O’Brien’s we have an easy in / easy out loading bay for our customers along with free trolleys and an industrial lift making moving items between your vehicle and your self-storage unit as easy as possible.